Twenty years of order fulfillment experience has taught us that listening is the best, first step to a successful fulfillment program. During the discovery phase, our sales and technical staffs will review with you your storage, packaging, and shipping requirements. We'll discuss your current pain points and your plans for the future. We have a commercial printer on staff with 30+ years of experience for all your packaging needs. We also have strong partnerships with small parcel (UPS, FedEx, USPS, and DHL) and LTL freight carriers. Together we'll develop a high-quality fulfillment program, that's scalable, at a cost that's right for you.
Accurate inventory counts and quality control are the keys to a successful program set up. During the receiving phase, either you, or your product manufacturer, will send us an advance shipment notice for all product to be received. Products can be sent to our fulfillment center via truck line or small parcel freight. Once all items have been received, we will begin a full inventory count of all products and assign SKUs as needed. Once the inventory count is completed, the results will be entered into our warehouse management system for tracking, and the products will be put away. From there, shopping cart integration or batch file testing can begin.
EDI, FTP, or API. We're flexible and will work with your technical staff to automate the data transfer process. We integrate with many major shopping carts, and offer an API for clients using an open-source or custom cart. For batch files, we offer a preconfigured Excel spreadsheet that can be uploaded directly into our cloud-based WMS. Together with your technical team, we will test the integration between your systems and ours. Once testing is complete, we'll move on to the final phase and launch your fulfillment program.
During the launch phase, we begin receiving your orders via API, FTP, or EDI into our warehouse management system. We follow the procedures established during the discovery phase while picking, packing, and shipping your orders. All order and inventory information is updated in your customer portal and shopping cart (if supported) in real-time. The fulfillment center can be alerted of all returns via the customer portal (available to all system-integrated clients).